My broadest point is that the old top-down, one-voice-serves-all model of government and the information system it employs is anachronistic, dead as a functioning model.
People want give-and-take, understandable explanations. They want information to be a two-way street. Above all, they expect accountability. When all they get are press releases, you cannot expect them to be satisfied. No, they will be suspicious, they will question, they will most often not give you the benefit of the doubt. And this is what has happened, what is happening, as the Vatican tries to manage the current phase of the sex scandal that has rocked the Western world.
From "Technology undermining Catholic church structures" by Thomas C. Fox. Posted at NATIONAL CATHOLIC REPORTER.